Great communication & Good customer service. The pins are an 8 out of 10. A little disappointed that certain areas of the pin couldn't be 'cut out' when it seems like they easily could have (simply due to other smaller areas that were able to). Overall, very pleased. **BUYER - Be mindful of Tariff costs/additional shipping costs that the supplier will not mention to you in advance either, that you will be required to pay when items have already shipped.**

Respuesta del proveedor:
Thank you for your detailed and honest feedback. We're pleased to hear you love the pin quality and our communication.
Regarding the design, we appreciate you pointing out the areas that couldn't be 'cut out'. This is actually due to a technical requirement in the manufacturing process – those specific sections must remain connected to ensure the structural integrity of the pin and prevent breakage.
Most importantly, we sincerely apologize for the surprise regarding tariff costs. We understand that international customs fees are unpredictable and can be a frustrating surprise. To better serve our global customers, we are immediately updating our product listings and shipping policies to include a clear notice about the potential for these fees, which are determined by the buyer's local customs authority.
We appreciate you bringing this to our attention and hope to serve you better in the future.
16 Oct 2025